Note some items are free shipping or include shipping within the UK these are shipped from supplier, but if ordered with another item that is not free shipping P&P applies to that part of your order.
UK None receipt of order - Please allow up to 10 working days from your notified despatch date for delivery by Royal Mail to a UK address, check with your local sorting office to see if it is being held there, then please contact us quoting your order reference number located on the order email you received after placing the order.
Europe Please allow up to 28 days for Europe/rest of the world dependent on your postal service. Delivery by courier should be received within 48-72hrs of the specified time in the despatch email.
RIGHT TO CANCEL When ordering via distance means (over telephone or via website) you have a right to cancel under the Consumer Contracts Regulations 2013. You have 14 calendar days from the day after you received the goods to cancel and receive a full refund including the cost of postage to you. Please contact us in writing (e-mail is sufficient) if you wish to cancel. The cost of returning the goods is the responsibility of the customer. If you request us to collect the product you will be responsible for all collection charges we incur. If any other shipping other than Royal Mail 1st class i.e Signed For or courier was selected, only standard basic shipping will be reimbursed. A refund will be issued back onto the payment method used within 14 days of receipt of goods. We reserve the right to deduct any reasonable costs if the goods are returned damaged or unsellable.
We would request that goods are retuned in their original undamaged packaging to Nickys Nursery Ltd, 33 Fairfield Road, Broadstairs, Kent. CT10 2JU no later than 14 days after the day on which you notified us of cancellation.
We would like to remind you that you have a statutory duty to take care of goods.
If you do not contact us to cancel within 14 calendar days, any requests to cancel outside this time will be considered but please be aware we may impose costs including delivery charges.